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Customer Service RAGNAROK Online Malaysia
Customer Service Hotline
+603 - 5623 9999 (Monday - Friday, 9AM - 6PM)
Server Abnormal Hotline (Chinese only)
+603 - 5623 9922 (Monday - Friday, 6PM - 9AM;
Saturday, Sunday & Public Holiday, 24 hours)
Emergency SMS Report
+6017 - 349 2689 (24 Hours)
Customer Service Fax
+603 - 5623 9900
   
RO General enquiries e-mail
service@mail.gameflier.com.my
RO Bug Report e-mail
bugreport@mail.gameflier.com.my

Player who would like to enquire, please state the following details clearly in your e-mail or fax:
1. Real name
2. Contactable phone no.
3. Name as iPoint registered
4. IC no. as iPoint registered
5. Address as iPoint registered
6. E-mail as iPoint registered
7. Telephone no. as iPoint registered
8. iPoint ID
9. Game Type (e.g. Ragnarok Online)
10. Game ID & Server
11. Name of characters in the server (e.g. ~* Sh|n Ch@n *~)
12. Base level of the character(s)
13. Description of problem or matter that would like to be handled

Postal Mail Address:
Customer Service Department,
Game Flier (M) Sdn. Bhd,
3A-E, Jalan USJ 10/1A, Pusat Perniagaan USJ10, 47610
UEP Subang Jaya, Selangor, Malaysia

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