What is the difference between Virus and Trojan Horse?

¡·Virus:

Symptom

Improper operation of system.
There¡¦re two reasons for improper system operation:

The PC is infected by virus

The system itself is not stable.
If your PC has not had an Anti-Virus installed, and you have not installed or updated any new anti-virus software, please use the online virus scan program.

Reason

The computer virus will come together with some unknown programs or document files and spread itself according to the action of users. For example, opening an unknown attachment from the email will spread the virus. The virus will also intrude the PC through other medias or methods besides downloading processes. Virus might be attached with some installer and infected the PC that is installed with the program.


¡· Trojan Horse ¡G

Symptom

No obvious symptom.

Reason

When you¡¦re browsing certain website, there might be possibility that you enter a Trojan Horse website and installed an unknown program. This will result that your PC is installed with Trojan Horse program that will steal your personal particular as well as your password through a program that decodes the password through key strokes.



How do I prevent my PC from being infested by Virus and Trojan Horse?

Windows Manual Updates


¡° Setting up Windows Automatic Updates

Go to Start¡÷Settings¡÷Control Panel¡÷Automatic Updates. Click the option ¡§Keep my computer up to date¡K¡K¡¨(As shown below) and choose the settings for the notification and update methods that you want in order to patch the leakage of the system and to prevent the intrusion of some program that might pose threats to the system.

¡·Do not simply open any attached documents

When you¡¦re receiving an email with attachment or some files that is sent by a friend, do not open it hastily and execute the program. Sometimes, a user might not aware that his pc is infected by virus and the virus has utilized the personal address book of the user to spread the email that is infected by the virus. On top of that, there is a lot of messaging software nowadays and this created a channel for the virus to spread through the messaging software.


¡·Avoid installing unknown programs

Do you know that your PC might be intruded by Trojan Horse when you¡¦re using some BOT program or auto training program for your game? Some irresponsible users might attach a Trojan Horse on these programs to steal your account ID and password. Some unauthorized or pirated software might also be attached with Trojan Horse or Virus as well.

Besides that, be careful when you¡¦re trying to download any software from some unofficial website. These software might have been modified and attached with some unknown programs that might pose a threat to users.

Therefore, please make use of authorized software to protect your PC and make sure that you play the game in a proper way to prevent unwanted losses.

¡·Perform Virus Scan frequently

Don¡¦t assume that Virus and Trojan Horse are the same thing. A lot of users have said that they use authorized Anti-Virus program to perform virus scan but they are still intruded by Trojan Horse. For your information, not every Anti-Virus program possesses the function to protect the PC from Trojan Horse. Besides that, if you have installed an Anti-Virus program but you never update the virus definitions, your PC might likely be exposed to the threats as well.

Therefore, Game Flier would like to advise you to install an authorized Anti-Virus program and remember to download the latest updates for the program frequently. Besides that, it is also advised that you perform a scan for Virus and Trojan Horse at least once a week.



If my PC was infected by Virus and Trojan Horse, what should I do? What action should I take to protect my ID and password?

¡·Free Virus Scan Support

F-Secure (Free Online Virus Scan)

Symantec (Free Online Virus Scan)

McAfee (Free Online Virus Scan)
Panda ActiveScan
Microsoft Windows AntiSpyware
F-Secure AntiVirus (30 days evaluation version)
Symantec (30 days evaluation version)
McAfee HomeEdition 7.0 (30 days evaluation version)
Kaspersky AntiVirus (30 days evaluation version)
No AdWare (30 days freeware)

¡·How to remove the virus or Trojan Horse

If your PC is infected by Virus or Trojan Horse, you can use the anti-virus program to remove the virus or Trojan Horse if you have such program installed. If you do not have such program installed, please record the name of the virus of Trojan Horse after you have perform a scan for virus or Trojan Horse. Then, search for the solution from the Official Website of the Anti-Virus program.
In order to protect your PC from the virus or Trojan Horse, it is advised that you have a Firewall or Anti Virus program installed in your PC.


¡·Tips to prevent Hackers

Players who like to play online games or do some online shopping need to put some attention on the methods below:

1. Change your password frequently and do not let anyone know about the information of your own account. Download the latest     updates for the Anti-Virus program too.

2. Do not download or install program from unofficial website. Do not use any unofficial program to play the game in order to prevent     unwanted losses.

3. If player access to internet through cyber cafe, please remember to log out the account when you leave and restart the computer to     prevent your account or password from being retrieved by other people.

4. It is advised that player activate the Anti-Virus protection before accessing the game in order to scan for any program that try to steal     the password or id of user.


¡·To Change the Password for Ragnarok Online

1. Players can change the password on the Official Website.
    English Official Website (http://61.220.63.243:7458/UserData_Edit/Password_VerifyUser.asp)
    Malay Official Website (http://61.220.63.244:7458/UserData_Edit/Password_VerifyUser.asp)

2. Player can send in an email to make a request to change password
    Requirement (http://ero.gameflier.com.my/server/server_001.asp)
    Email Address (detail@mail.gameflier.com.my)

3. Players can fax a request to change the password
    Download Requisition Form from Official Website (http://ero.gameflier.com.my/CSForm_En/Change%20Details/Change.asp)
    Fax No.(+60(3)86009886)

4. Player visit the company to change password

( 9th Floor, HeiTech Village, Persiaran Kewajipan, USJ 1, 47600 UEP Subang Jaya, Selangor DE )

Please follow the following instructions when you are trying to change a password:

  • The length of password should be more than 6 characters.
  • Create a password with special meaning and easy to be memorized
  • Create a password with a combination of alphabet and numbers
  • Do not use the Account ID as your password
Do not use Names, date of birth and NRIC as password